Published on: 2025-02-27 | By: Admin
Amazon Simple Email Service (SES) is a powerful tool for businesses to send transactional and marketing emails cost-effectively. However, new AWS accounts start in Sandbox Mode, restricting sending limits to 200 emails per day. To scale your email operations, you’ll need to request a limit increase—up to 50,000 emails daily. Here’s a step-by-step guide to help you navigate this process and ensure compliance with AWS policies.
Why Increase Your Amazon SES Limits?
Step-by-Step Guide to Request a Limit Increase
1. Prepare Your AWS SES Account
2. Navigate to the SES Service Limit Increase Form
3. Provide Detailed Responses to AWS’s Questions
AWS requires clarity on your email practices. Use these templates as a starting point:
Question 1: How will you comply with AWS’s Acceptable Use Policy (AUP)?
Example Answer:
We send only permission-based emails. Our recipients explicitly opt-in via double confirmation (e.g., sign-up forms, app registrations). We avoid purchased lists and strictly send transactional emails (order confirmations, password resets) and requested newsletters.
Question 2: How will you ensure recipients want your emails?
Example Answer:
All emails target verified users who’ve opted in through our platform. We segment lists to avoid irrelevant content and include unsubscribe links in every email.
Question 3: How will you handle bounces/complaints?
Example Answer:
We monitor bounce/complaint rates daily using SNS notifications. Addresses with hard bounces or complaints are automatically removed from our lists within 24 hours. We maintain a suppression list to prevent re-sending.
4. Describe Your Use Case
Briefly explain:
Example Use Case:
We send 30,000 monthly transactional emails (order updates, shipping alerts) to verified e-commerce customers. Our system triggers emails based on user actions (e.g., purchases, cart abandonment). We use dedicated IPs and maintain a complaint rate below 0.1%.
5. Submit and Wait for Approval
AWS typically responds within 24–48 hours. If denied, refine your answers based on their feedback and reapply.
Best Practices to Ensure Approval
Need Help? Consider a Pre-Approved SES Account
If AWS denies your request or you need immediate scaling, pre-approved SES accounts with 50,000/day limits are available. These accounts are fully verified and ready for high-volume sending.
Contact us for assistance:
FAQs
Q: How long does AWS take to approve requests?
A: Typically 1–2 business days. Delays occur if responses lack detail.
Q: Can I request more than 50,000 emails/day?
A: Yes, after demonstrating consistent sending performance, AWS may approve higher tiers.
Q: What if my complaint rate spikes?
A: AWS may throttle your account. Pause campaigns, clean your lists, and investigate issues.